Refund Policy

1. Introduction

This Refund Policy ("Policy") describes the refund practices for PageRoast ("Company," "we," "us," or "our") regarding purchases made through our website at https://pageroast.io (the "Website") and related services (collectively, the "Services").

By making a purchase on our Website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This Policy is incorporated into and forms part of our Terms of Service.

We strive to ensure customer satisfaction and have designed this Policy to be fair and transparent while protecting our business and the integrity of our Services.

2. Understanding Our Service Model

Before explaining our refund policies, it is important to understand how our Services work:

2.1 Credit-Based System

PageRoast operates on a credit-based system. When you purchase a package, you receive a specific number of credits that can be used to perform landing page audits. Each audit consumes one (1) credit from your account balance.

2.2 Digital Products

Our Services provide digital products, including AI-generated landing page analyses, scores, recommendations, and downloadable PDF reports. These are delivered electronically and consumed immediately upon use.

2.3 Subscription Plans

We may offer subscription plans that provide a recurring allocation of credits and/or unlimited access to certain features. Subscriptions are billed on a monthly or annual basis, as selected at the time of purchase.

2.4 One-Time Purchases

We also offer one-time credit packages that do not renew automatically. Credits from one-time purchases do not expire and remain valid for the lifetime of your account.

3. Automatic Credit Refunds (Service Failures)

We are committed to ensuring that our Services work as intended. In cases where our Services fail to perform correctly, we will automatically refund the credit to your account.

3.1 Qualifying Service Failures

You will receive an automatic credit refund in the following situations:

• Screenshot Capture Failure: If our screenshot service fails to capture images of your submitted URL after all retry attempts have been exhausted, the credit will be refunded to your account.
• AI Analysis Failure: If our AI analysis service fails to generate a valid analysis after all retry attempts, the credit will be refunded to your account.
• PDF Generation Failure: If the PDF report fails to generate, the credit will be refunded to your account.
• System Errors: If a system error prevents the completion of your audit request, the credit will be refunded to your account.

3.2 How Automatic Refunds Work

Automatic credit refunds are processed immediately when a qualifying failure is detected by our system. The credit is returned to your account balance and can be used for future audits. No action is required on your part.

You will see the refunded credit reflected in your account balance. You may also receive an email notification informing you of the failure and the credit refund.

3.3 Non-Qualifying Situations

Automatic credit refunds are not provided in the following situations:

• Invalid URLs: If you submit an invalid, inaccessible, or non-existent URL.
• Blocked Access: If the target website blocks our screenshot service through firewalls, CAPTCHAs, or other access controls.
• Login-Required Pages: If the page requires authentication that we cannot access.
• Slow-Loading Pages: If the page takes too long to load and times out, unless caused by our systems.
• User Error: If the failure is caused by incorrect input or user error.

4. Manual Credit Refund Requests

If you experience an issue with an audit that was not automatically refunded, you may request a manual review.

4.1 Qualifying Situations

Manual credit refunds may be considered in the following situations:

• Quality Issues: The audit report contains substantially incorrect or irrelevant analysis that does not reflect the actual content of the landing page.
• Corrupted Reports: The PDF report is corrupted or unreadable.
• Missing Content: The audit report is missing significant sections or content that should have been included.
• Screenshot Issues: The screenshots captured do not accurately represent the landing page (e.g., incorrect page, partial capture, loading errors visible).

4.2 How to Request a Manual Refund

To request a manual credit refund, please contact us at contact@pageroast.io within seven (7) days of the audit completion. Your request should include:

• Your account email address.
• The audit ID or URL of the audited page.
• The date of the audit.
• A detailed description of the issue.
• Screenshots or other evidence demonstrating the problem.

4.3 Review Process

Our support team will review your request and the associated audit data. We aim to respond to all refund requests within five (5) business days. After reviewing your request, we may:

• Refund the Credit: If we determine the issue qualifies for a refund, we will credit your account.
• Re-Run the Audit: In some cases, we may offer to re-run the audit at no additional cost.
• Deny the Request: If we determine the issue does not qualify for a refund, we will explain our reasoning.

4.4 Non-Qualifying Situations

Manual credit refunds will generally not be provided for:

• Subjective Disagreement: Disagreement with the AI's analysis, scores, or recommendations, as these are inherently subjective.
• Different Expectations: The analysis not meeting your personal expectations when it accurately reflects the landing page content.
• Competitor Comparison: Dissatisfaction because the analysis differs from competitors' tools or your own assessment.
• Late Requests: Requests submitted more than seven (7) days after the audit completion.
• Repeat Requests: Multiple refund requests for the same audit.

5. Monetary Refunds (Payment Refunds)

Monetary refunds (refunds to your original payment method) are handled differently from credit refunds. Because our Services deliver digital products that are consumed immediately upon use, our ability to provide monetary refunds is limited.

5.1 Eligibility for Monetary Refunds

Monetary refunds may be provided in the following circumstances:

• Unused Credits: If you request a refund within fourteen (14) days of purchase and have not used any credits from that purchase.
• Billing Errors: If you were charged incorrectly (e.g., duplicate charges, wrong amount, unauthorized charges).
• Service Unavailability: If our Services were completely unavailable for an extended period and you were unable to use your credits.
• Material Misrepresentation: If the Services materially differ from their description at the time of purchase.

5.2 Non-Refundable Situations

Monetary refunds will generally not be provided for:

• Used Credits: Credits that have been used to complete audits, regardless of satisfaction with results.
• Partial Use: Purchases where some credits have been used (refunds are all-or-nothing for used purchases).
• Change of Mind: Deciding you no longer need or want the Services after purchase.
• Business Changes: Changes in your business needs, marketing strategy, or website that make the Services less useful to you.
• Technical Incompatibility: Inability to use the Services due to your own technical limitations or restrictions (e.g., firewall blocking, browser incompatibility).
• Expired Refund Period: Requests made more than fourteen (14) days after purchase.
• Policy Violations: Accounts terminated for violation of our Terms of Service or Acceptable Use Policy.

5.3 How to Request a Monetary Refund

To request a monetary refund, please contact us at contact@pageroast.io with:

• Your account email address.
• The order number or transaction ID.
• The date of purchase.
• The reason for your refund request.
• Any supporting documentation.

5.4 Refund Processing

If a monetary refund is approved:

• The refund will be processed to your original payment method (credit card, debit card, etc.).
• Processing typically takes 5-10 business days, depending on your payment provider.
• Any credits associated with the refunded purchase will be removed from your account.
• You will receive an email confirmation when the refund is processed.

6. Subscription-Specific Policies

6.1 Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting contact@pageroast.io. When you cancel:

• Your subscription will remain active until the end of the current billing period.
• You will retain access to all subscription features until the end of the current billing period.
• Any unused credits from your monthly allocation will expire at the end of the billing period.
• No partial refunds will be provided for unused time within a billing period.
• Your subscription will not automatically renew after the current period ends.

6.2 Subscription Refunds

Refunds for subscription payments are handled as follows:

• First Payment: If you request a refund within the first fourteen (14) days of your initial subscription and have not used any credits or premium features, you may be eligible for a full refund.
• Renewal Payments: Subscription renewal payments are generally non-refundable, as you have already experienced the Services. Cancel before your renewal date to avoid being charged.
• Annual Subscriptions: If you paid for an annual subscription, no partial refunds will be provided for early cancellation. You will retain access until the end of your annual term.

6.3 Subscription Downgrades

If you downgrade to a lower subscription tier:

• The change will take effect at the start of your next billing period.
• You will continue to have access to your current tier until the end of the current billing period.
• No refunds or credits will be provided for the difference in price.

7. European Union Consumer Rights

If you are a consumer residing in the European Union, you have certain rights under EU consumer protection law, including the Consumer Rights Directive (2011/83/EU).

7.1 Right of Withdrawal (Cooling-Off Period)

EU consumers have the right to withdraw from a purchase within fourteen (14) days without giving any reason. This is known as the "cooling-off period." The withdrawal period expires fourteen (14) days from the day of the conclusion of the contract (i.e., the date of your purchase).

7.2 Exception for Digital Content

Under EU law, the right of withdrawal does not apply to the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and acknowledgment that they lose their right of withdrawal.

By using credits to perform audits or accessing premium features, you expressly consent to the immediate performance of the Services and acknowledge that you lose your right of withdrawal for those consumed credits or services.

7.3 Exercising Your Right of Withdrawal

If you are eligible for withdrawal, you may exercise this right by contacting us at contact@pageroast.io with a clear statement of your decision to withdraw. You may use the following model withdrawal form, although it is not obligatory:

7.4 Effects of Withdrawal

If you withdraw within the cooling-off period and are eligible for a refund, we will reimburse all payments received from you without undue delay and no later than fourteen (14) days from the day on which we are informed of your decision to withdraw. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

8. Rights in Other Jurisdictions

8.1 United Kingdom

UK consumers have similar rights to EU consumers under the Consumer Contracts Regulations 2013. The same cooling-off period and exceptions apply.

8.2 Australia

Australian consumers have rights under the Australian Consumer Law. Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the Services, you are entitled to a refund or replacement. For failures that do not amount to a major failure, you are entitled to have the failure rectified in a reasonable time.

8.3 California, USA

California consumers may have additional rights under California consumer protection laws. Nothing in this Policy is intended to limit any rights you may have under California law.

8.4 Other Jurisdictions

Your statutory rights under the laws of your country of residence are not affected by this Policy. If your local laws provide you with greater protection, those laws will apply in addition to this Policy.

9. Chargebacks and Disputes

9.1 Contact Us First

We strongly encourage you to contact us at contact@pageroast.io before initiating a chargeback or payment dispute with your bank or payment provider. We are committed to resolving any legitimate concerns you may have and can often provide a faster resolution than the chargeback process.

9.2 Chargeback Consequences

If you initiate a chargeback or payment dispute without first contacting us:

• Your account may be immediately suspended pending investigation.
• If the chargeback is found to be fraudulent or unjustified, your account may be permanently terminated.
• You may be prohibited from creating new accounts or making future purchases.
• We may take legal action to recover fraudulent chargebacks and associated costs.

9.3 Fraudulent Chargebacks

Initiating a chargeback for services that were delivered as described, or after using credits, is considered fraud. We take chargeback fraud seriously and will pursue appropriate legal remedies.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to this page with an updated "Last Updated" date.

The refund policy in effect at the time of your purchase will apply to that purchase. If you make a purchase after a policy change, the new policy will apply to that purchase.

We encourage you to review this Policy periodically to stay informed about our refund practices.

11. Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us:

PageRoast
Email: contact@pageroast.io
Website: https://pageroast.io

We aim to respond to all inquiries within two (2) business days. For urgent billing issues, please include "URGENT" in your email subject line.

12. Summary